At Nazar Sea Foods, we are committed to delivering premium-quality frozen seafood. Due to the perishable nature of our products, we follow a strict Return & Refund Policy to ensure food safety while providing fair support to our customers.
1. Perishable Products
All seafood products sold on Nazar Sea Foods are perishable and require proper cold storage. For health and safety reasons, we do **not** accept returns once an order has been delivered, except in the situations described below.
2. Eligible Refund or Replacement
You may be eligible for a replacement or refund if:
* You received the wrong product.
* The product arrived damaged, leaking, or spoiled.
* The product was thawed or not maintained at a safe frozen temperature upon delivery.
* Items were missing from your order.
* The package was damaged during transit.
3. Reporting an Issue
If you experience any of the above issues, please notify us **within 2 hours of delivery**.
To help us process your request quickly, please provide:
* Your Order Number
* Clear photographs of the product and packaging
* A brief description of the issue
Claims made after the reporting window may not be eligible for a refund or replacement due to the perishable nature of seafood. This approach is common among seafood retailers to balance food safety with customer support.
4. Refund Process
Once your claim has been reviewed and approved:
* Refunds will be issued to the original payment method.
* Refunds are typically processed within **5–7 business days**, depending on your bank or payment provider.
* If preferred, we may offer a replacement product or store credit where appropriate.
5. Non-Refundable Situations
Refunds or replacements will not be provided if:
* The product was not stored properly after delivery.
* The issue is reported after the specified reporting period.
* The customer provided an incorrect delivery address.
* Delivery failed because the recipient was unavailable.
* Minor variations in size, weight, color, or appearance occur, as these are natural characteristics of seafood.
6. Order Cancellation
* Orders may be cancelled before they are dispatched for a full refund.
* Once an order has been shipped, it cannot be cancelled due to the perishable nature of the products.
7. Contact Us
If you have any questions regarding this policy or need assistance with your order, please contact our customer support team.
Please include your Order Number and any relevant photographs so we can resolve your request as quickly as possible.
Thank you for choosing **Nazar Sea Foods**. We appreciate your trust and are committed to delivering fresh, safe, and high-quality seafood every time.
